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GENERAL LETTING CONDITIONS

1. Booking a villa 

All bookings shall be made through Elena Villas Italy. Bookings can be made either directly online or by sending a request to us. Approval of the general letting conditions specifically related to the property selected is compulsory for online bookings. 

2. Prices 

The weekly or daily prices are shown in the price list. The reference exchange rate is between the EURO and the respective currencies. Elena Villas Italy reserves the right to update the prices listed in the event of exchange rate fluctuations of more than 5%. This rule shall also apply to the payment of the balance. 

3. Payment Terms 

DEPOSIT: To confirm the booking, a deposit of the 30% of the property rental cost should be paid to Elena Villas Italy (together with any deposit for additional services requested). 
BALANCE: The balance of the rental fee should be paid in full within 40 days from the start of the rental period. If the balance is not received within this deadline, Elena Villas Italy shall reserve the right to cancel the booking, retain the deposit and apply cancellation charges. For late bookings made within 40 days from the start of the rental period, full payment shall be required at the time of booking. The payment can be made either directly online by Credit Card (Visa, MC), using our secure link, or by Bank Transfer. Please note that if the tenant decides to pay by bank transfer, the booking should be made by sending a request to Elena Villas Italy booking office. In order to hold the property, tenants should fax a copy of the bank receipt confirming that payment has been made, to Elena Villas Italy offices using the following number: Fax +39 0323 1970474 

4. Acceptance of Rental Terms 

Once the first payment for the holiday booking has been made, either by credit card, or bank transfer, and has been accepted by Elena Villas Italy, this implies both for the tenant and for Elena Villas Italy the tacit acceptance of and the obligation to respect the terms and the general letting conditions shown in this document.

 5. Rental Period 

The rental period is typically one week minimum, from Saturday to Saturday, unless otherwise specified in the property description.
 
6. Check-in/out 

CHECK-IN is between 17.00 and 19.30 and CHECK-OUT is before 09.30. Any variations to these times must be agreed upon with Elena Villas Italy at least 48 hours before arrival. No refunds will be given if the tenant is unable to take up residence of the property on the expected day or at the scheduled time due to travel problems. The same rule applies to early departures. 

7. Rental Voucher 

Upon receipt of the rental balance, Elena Villas Italy will send the tenant a rental voucher (DEFINITIVE CONFIRMATION) which has all the information on how to reach the property, the property address, how to contact the person responsible for the keys, and all costs to be paid on the premises. Upon arrival the tenant is obliged to present this document to the property owner/manager as well as a valid passport or identity card for the registration of all occupants of the rental property as required by Italian law.
 
8. Cancellation by the tenant 

In the event of cancellation on the part of the tenant, he/she will be entitled to reimbursement of the rental fee subject to the deduction of a penalty. (details in your booking documentation before you make your first payment or on request from our bookings department). 

9. Alterations and cancellations by Elena Villas Italy 

Although it is unlikely that Elena Villas Italy will have to make any change to confirmed bookings, it does occasionally happen, in which case Elena Villas Italy will advise the tenant at the earliest possible date. a) If for any unpredictable reason Elena Villas Italy is unable to provide the tenant with the already booked property, Elena Villas Italy will offer the tenant an alternative property of comparable standard. b) In the event of force majeure, Elena Villas Italy reserves the right to cancel the contract and return the amount paid. c) In the case of extra services not included in the rental price (i.e. cook, cleaning services etc) Elena Villas Italy cannot be held responsible for any eventual variations in the prices and/or utilization procedures which take place after the confirmation.

10. Cancellation by the customer

Each property has different cancellation rules. We kindly ask you to carefully control the cancellation policies written in the notes of the property choosen. 

 11. Cancellation Insurance 

In the event that the tenant has to renounce to his rental holiday due to health reasons, Elena Villas Italy offers to its tenants the possibility of purchasing a Cancellation Insurance at an additional charge. If the tenant wishes to purchase this insurance he must do it before confirming his booking and pay for the insurance together with the deposit. (Please see the insurance details on Elena Villas Italy web site or contact Elena Villas Italy directly for more details).  

12. Elena Villas Italy‚Äôs responsibility 

Rental Bookings made through Elena Villas Italy are understood to be carried out on behalf of the landlord. Although prepared with the utmost care, the descriptions and photographs of the properties are indicative, and may be subject to alterations which will be communicated to the tenant at the time of confirmation. Elena Villas Italy does not accept responsibility for variations or modifications which have been made without its knowledge.
 
13. Tenant responsibility 

For the entire duration of the stay the tenant is responsible for any property hired and in his care. The tenant is also responsible for the conduct of all occupants of the rental property and for leaving the property clean and in good order. Under no circumstances should the number of persons in the party exceed those specified in the rental contract. The owners and the local representatives are authorized to refuse entry and/or to request those occupants in excess of the maximum rental capacity to leave the property. 

14. Complaints 

Elena Villas Italy does not wish to have dissatisfied tenants. In the event of any problems during the stay, the tenant must immediately inform the keyholder/owner. If the keyholder/owner is unable to solve the problem, the tenant must immediately inform Elena Villas Italy offices by phone (office hours are Mon/Fri 9.00-18.00) on Tel. +39 (0)323 198 1000 and in writing within 24 hours on Fax +39 0323 1970474, or e-mail info@elenavillasitaly.com will give Elena Villas Italy the opportunity to solve the problem during the stay. If the tenant abandons the rental property without giving the necessary time to Elena Villas Italy to solve the problem, he will lose any right to a reimbursement apart from cases covered by current law. In the unlikely event that the problem cannot be solved during the stay, and if the tenant wishes to take the matter up with Elena Villas Italy on his return, a registered letter with receipt advice must be sent within ten working days of the tenant's return. Complaints which are not made during the rental period will not be accepted. 

15. Deposit and additional charges
 
The tenant is obliged to pay the deposit in cash on the spot as indicated in the Rental Confirmation, otherwise the owner/representative of the property is entitled to refuse entry. The damage deposit will be refunded at the end of the stay less any deduction made for damage caused to the property. Any additional charges to be paid on site indicated in the rental documents are considered part of the accepted rental agreement.
 
16. Heating 

Heating can be used from November to April as covered by current Italian legislation. 

17. Cleaning 

Even in the case where the tenant must pay the end-cleaning costs on the premises, the tenant is obliged to remove the rubbish and to leave the property in a clean state, otherwise there may be further cost deductions above and beyond those already owed. 

18. Swimming pool and sports facilities 

The dates for the use of the swimming pool and sports facilities are indicated in each property. In the case of particularly bad weather conditions these may be varied for reasons that are not our responsibility.
 
19. External maintenance 

The owner reserves the right for himself and/or for his representative to access to the property for the maintenance of the external areas and of the swimming-pool. 

20. Jurisdiction 

In the case of any controversy, the competent authority shall be the Court of Verbania and Italian law only applies.